Potential Impact of Coronavirus on Services

The coronavirus/COVID-19 pandemic presents some risk of disruption to services. However, at present all services are currently running as normal.

The Current Situation

As a freelancer/sole trader I have some degree of isolation compared to other working styles. However, there is still a chance that the disease could impact my work. That could be through me contracting the virus myself, caring for family members who have contracted the disease, or simply the result of the school closures announced on Wednesday 18 March.

At present, national school closures are not having an impact on my working schedule. This could change depending on how local arrangements evolve over time. Please check back on this page or follow @bgproservices on Twitter for updates.

In the Event of Disruption (non-sickness).

In the case of disruption to daytime working, be that due to school closures or through caring for family members should they develop symptoms of the virus, I will do what I can to minimise disruption. For example, I may move some working hours to evenings and/or weekends. I’m sure you will understand though that this may not provide complete mitigation and work will become a secondary priority.

In severe cases of disruption I may need to suspend services entirely. See below for how this would be managed.

In the Event I Contract the Virus / Service Suspension

If I contract the disease myself and suffer symptoms, all services will be suspended during recovery, as would be the case for any sickness. I may also need to suspend services in the event of severe disruption.

If you have projects open with me, I will try as far as possible to keep in contact with you so that you are informed directly.

In an emergency situation that suddenly takes me away from work with little to no notice, individual communication may not be possible. Should this happen, I will prioritise sending an emergency message via Twitter. I recommend that all clients, particularly those with active projects, follow the Twitter account (@bgproservices). Clients should set their Twitter apps to alert to posts from this account (go to @bgproservices in the app, click follow, and then click the notification bell).

Where your deadlines will be impacted by a service suspension, my sickness and cancellation policy will apply where you will have the following options:

  • To cancel the service with no delivery. In the event that money has been paid for the service, You will be issued a refund after recovery. There is no further liability.
  • To cancel the service accepting work done so far. Where money has been paid for a full service, a partial refund will be offered after recovery. Where money has not been paid, you will be invoiced based on the work completed to date. This option may not be available in an emergency.
  • To postpone the service. The project will continue after recovery. Where a revised later deadline date is required, a one-off discount of 20% will be offered.

The coronavirus situation is likely to continue to be fast-changing. If you have projects open with me then please ensure you remain contactable by email for any service updates and again, please follow the Twitter account (@bgproservices). If you do not currently have any services open, please don’t worry about making bookings as I will always keep you informed as to any changes that may impact those bookings.

Last updated: 23 March 2020.